(In order to proceed with the return of the goods)
Before returning the goods, the buyer is always required to ask the Seller Shop for the return authorization (within 14 working days), before returning the goods you must have contacted the Seller Shop by e-mail and if requested completed, signed the form (Return) that will be examined by the Seller Shop for a possible return authorization, and in any other case except when otherwise agreed, the goods must be received intact and in the original conditions , complete with any package, packaging and accessory material to be able to return the goods, otherwise the return will be void. Once the goods have been returned, they will be checked to verify their integrity and, where the legal requirements exist, the Seller Shop will refund them.
Returns and replacements of items not justified with a complaint, where the right of withdrawal does not apply, will be accepted at the discretion of the Seller Shop.
In the absence of prior authorization, or in the case of freight carriage carriage forward not previously agreed upon, the Seller Shop may also apply the measures it deems most appropriate to the case, or refuse to receive the goods.